Privacy Policy

1. INTRODUCTION

This Privacy Policy explains how Arrow Escape Puzzle ("the Game," "we," "us," or "our") collects, uses, stores, and shares your information. By using the Game, you consent to the practices described in this policy.

2. INFORMATION WE COLLECT

2.1 Device & Usage Information:

Device model, operating system version, unique device identifiers, IP address, app version, gameplay statistics, and crash logs.

2.2 Transaction Data:

Purchase receipts, product identifiers, transaction timestamps, and delivery confirmations.

2.3 Google Play Games Data:

If you choose to sign in, we access your Google Play Games profile (display name, player ID, and profile image) for leaderboard and achievement features.

2.4 We do NOT collect:

Names, email addresses, phone numbers, precise location data, contacts, photos, or any sensitive personal information.

3. LEGAL BASIS FOR PROCESSING

We process your data under the following legal bases:

• (a) Legitimate Interest: Transaction telemetry, event history, and device information are processed for fraud prevention, transaction verification, chargeback defense, and service improvement.
• (b) Consent: Google Play Games profile data is processed based on your voluntary authentication.
• (c) Contractual Necessity: Purchase data is processed to fulfill your transactions.

4. HOW WE USE YOUR DATA

• To operate, maintain, and improve the Game.
• To process and fulfill in-app purchases.
• To detect, investigate, and prevent fraudulent transactions, chargebacks, and abuse.
• To compile evidence packets for payment dispute resolution.
• To provide leaderboard and achievement functionality via Google Play Games.
• To save and restore game progress via cloud save.

5. HOW WE SHARE YOUR DATA

5.1 Google Play Services:

Transaction data is processed through Google Play's billing system in accordance with Google's Privacy Policy.

5.2 Payment Processors & Financial Institutions:

In the event of a dispute, chargeback, or fraud investigation, we may share relevant telemetry data with merchant banks, card networks (Visa, Mastercard, American Express, Discover), and payment processors.

5.3 Service Providers:

We may engage third-party analytics providers to help us understand usage patterns and improve the Game. These providers are contractually prohibited from using your data for any other purpose.

5.4 We do NOT sell your personal information to third parties.

6. DATA RETENTION

We retain your data only as long as necessary to fulfill the purposes described in this policy, or as required by law. Transaction records are retained for the duration necessary for fraud prevention and financial compliance obligations.

7. DATA SECURITY

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic storage or transmission is 100% secure.

8. CHILDREN'S PRIVACY

The Game is not directed at children under 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

9. YOUR RIGHTS

Depending on your jurisdiction, you may have rights to: access, correct, delete, or port your data; restrict or object to processing; and withdraw consent. To exercise these rights, contact us through the information below.

10. INTERNATIONAL DATA TRANSFERS

Your data may be processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place for such transfers in compliance with applicable law.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Material changes will be notified through the Game or via the store listing. Your continued use after changes constitutes acceptance.

12. CONTACT

For privacy-related inquiries, contact us at: support.AHY@proton.me